No one can MAKE or FORCE you to serve customers well. That's because great service is a choice.
Harvey Mackay, author of the New York Times #1 bestsellers Swim With The Sharks Without Being Eaten Alive and Beware the Naked Man Who Offers You His Shirt, tells a wonderful story about a cab driver that proved this point.
He was waiting in line for a ride at the airport. When a cab pulled up, the first thing Harvey noticed was that the taxi was polished to a bright shine. Smartly dressed in a white shirt, black tie, and freshly pressed black slacks, the cab driver jumped out and rounded the car to open the back passenger door for Harvey.
He handed my friend a laminated card and said, "I'm Wally, your driver. While I'm loading your bags in the trunk, I'd like you to read my mission statement."
Taken aback, Harvey read the card.
Wally's Mission Statement:
What could the cab driver's mission statement be? Let's find out:
http://motivateus.com/stories/excellent-customer-service.htm
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